Customer service

Bring us the problem.

Questions about setup, cabinet behavior, production output, payments, refunds, bugs, or the beta are all welcome.

Email

Best when the app will not open or the question involves a payment, account, or private detail that should not be posted publicly.

Email customer service

Inside Kabinetz

Open the Denali button and choose Question, Bug, Feature Request, Setup Help, or Other. This route can include useful technical context from the app.

Public bug board

Use GitHub for reproducible bugs and feature discussions that are safe to share publicly. A free GitHub account is required.

Open the public issue board

Keep private information private

Never send passwords, full payment-card numbers, API keys, authentication codes, or private customer job files. For payment help, include the charge date, amount, and Stripe receipt or payment reference—but never the full card number.

Details that help

What you were trying to accomplish
What happened instead
Your Kabinetz beta and Windows versions
The cabinet or production step involved

Refunds, cancellations, returns, promotions, privacy, and legal restrictions are explained in the Kabinetz business and payment policies.